I am reflecting on my E-mail Communication program and how it has worked the past 18 months since I started it.
I don't know that everyone realizes I offer this professional service. I started with about 15 initial families that opted-in.
I have maintained about 26- 40 since.
I am open to new enrolls. I appreciate you opting-in voluntarily(without me sending a bill) upon approaching me electronically.
All but two are young families. I have one single man and one couple without children.
Six local families. Several two or more hours. North, South, and West: Palm Bay, Miami and Lakeland. I have a family in Arkansas! Some families have moved away and come back. Many are an hour, plus, minus away. I find the geographic diversity interesting!
All families have contacted me at least once. One contacted me twice. Most have contacted me 6-8 times. A few --I have lost count.
Getting an appointment quickly is a benefit.Often I can e-mail you right back.
I have been able to start treatments for mastitis, bronchitis, after hours, often with quick relief with early intervention and appropriate follow-up. Many times breastfeeding is taken in to consideration. I find it very empowering to be able to help families quickly. I can reassure them quickly it is OK to continue breastfeeding. It always is....
I have been able to guide families to the walk-in or ER when symptoms are justified for that care.
I am not a phone person. E-mail is good. I find my patients can clearly explain what's going on.
I only took 5 days off from e-mail this year: Yom Kippor and holiday vacation out-of-the country. For my 24 hour break, I gave 3 days advanced noticed to all enrolled. For 5 days away, I gave a week notice. I didn't want anyone to hold off on a question that I could answer right away. For travel in the country I am still available, I don't sleep with the sound on. Technically I could miss a call, but it all has worked out.
I decided to update the structure slightly for upcoming renewals. I have posted the updated program.
A better name for it would be E-care. Reflecting that it is my commitment for electronic communication. I feel like my practice for all patients is as good as any concierge or VIP service. It's just that I take insurance. Everyone gets treated well in a holistic, minimal intervention environment and respected for their knowledge and experience they bring to their care. I don't even know if holistic concierge exists??
Several people have asked if it's an insurance replacement. It is not. Nor is it a replacement for not being insured. I suppose that would be a full-on concierge program and something totally new for me. I would consider that on an individual basis.
I want to add a label on to my blog "E-care" to share some stats and thoughts. I might also like to add success stories to help future patients know if it is beneficial service. It is also a place to elaborate and update.
Any feedback or concerns you have that I should take into account?
Saturday, February 4, 2012