Comments on Permission to Mother: Customer Service

I, like Jenny, have had a great experience with yo...

2009-12-07T23:43:35.166-05:00

I, like Jenny, have had a great experience with your office staff. Sometimes you just don't "click" with someone, but if they're doing their job, I don't see that as a complaint. I love being able to contact you through email and if needed, get in the same day with a sick toddler. It's been a little over 2 years since "we" established with you and I still recommend you to anyone I think would be a good "fit". My dad is John's patient, neat to hear that side of your practice. I love Sarah too, she's been great with Alex.

At first, I hated the new phone system (a year ago?), but I'm sure it was necessary and really, isn't a bad deal. I always get someone on the phone or a fast return phone call.

Everyone says finding someone these days is easy. It's not. My office is also a small private business, and it's hard to find someone qualified with people skills (client and co-worker!) It's hard to let someone go, but it's necessary to make things run smoothly sometimes.

Good Luck and let the girls know they do a great job and we appreciate it greatly!!

2009-12-06T20:04:19.414-05:00

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Best of luck with finding new staff. It is hard to...

2009-12-06T20:04:19.133-05:00

Best of luck with finding new staff. It is hard to find new people... I wish I could help out!

Hang in there, I too am surprised to hear that you are not getting applications. Maybe with your post someone great will come along!

i have always had a really postive experience in y...

2009-12-06T00:41:28.750-05:00

i have always had a really postive experience in your office. when you are running a little behind, i dont mind one bit because i know how much you care about your patients and you dont want to rush people out just to get to the next appointment. your staff has been really good to my family and has always answered my questions when i call with concerns. i really enjoy the outside porch while i am waiting too. i also like that when i contact you via email, your office staff will call and follow up with me and ask if i would like to come in for an appointment. i have yet to turn them down. i really like the way your practice is run and putting this post up tells me how much you value each of us and that you want to improve your practice. i didnt email you only because any concerns that i would have i would handle before walking out the door of your office.